Friday, October 19, 2012

CRM for Non Profits - Constituent Relationship Management System ...

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Is your Non Profit organization facing problems of communication with people within? Are you facing issues in tracking information with different parts of your organization? Here comes the role of CRM (Constituent Relationship Management) to help you overcome these problems. The Constituent Relationship Management System holds every place/department of your organization together to work efficiently and provide you with better output. CRM for non profits are working with a database and a communication tool to help resolve such problems of communication within your organization to achieve the desired results.

As a matter of fact communication plays a major role in relationship building, which in-turn help you in achieving great outputs. Along with non profit websites, the CRM software helps you to move ahead of your non profit competitors. The CRM system for non profits also manages all the interaction into one centralized location that helps in maintaining great relationships between the systems.

It has been seen that non profit organization are facing financial pressures due to lot of competitions and other constraints, and what makes the problem more worse is that your organizational data is spread all over which cannot be located whenever needed. Here comes the need for two things that can help you boost your success for non profit organization, Firstly, you should get a non profit website developed by a non profit website development company to reach your targeted customers and get more benefits. Secondly, using a Constituent Relationship Management (CRM) software for non profits organization can help you organize all the data into a central location, accessible by everyone (authorized personnel) when needed. The combination of both system (web and software) will surely impact the growth of your organization.

There are several benefits that offered by CRM for non profits. Some of them are:

Building Healthy Relationships In-Out:
A CRM software can help you in building not only effective relationships within the non profit organization but also its external members as well. This will make members to view all the relationships like donors, staff, members etc. The will help in creating better strategies and handling conversations between the constituent and different areas of  your organization.

Power with Ease:
The CRM software is powerful enough that once the data is being populated within the CRM system, it gives you power to plan the strategies, schedule the events and analyze as well as track them. This can help you in reviewing the trends and generating reports based on that.

Increased Usability:
The CRM software provides access to everyone with their limited or full functionality depending on their roles. For examples: admin/board members will have full access and volunteers will have limited access to data. This will help in better management of things.

Efficiency with Data Integrity:
Your CRM software integrated data in such a way that data redundancy is being removed and the data is managed in proper manner that can increase the efficiency of your non profit.

Customization:
A CRM software is not rigid and therefore it allows you to shape-up or customize your CRM software according to your organizational needs and requirements. You can set the fields of the database according to the names of the departments that you have to make them more relevant and easy to understand. This will help in easy acceptance by users and will quickly adapt into the system/organization.

Some Features Offered by your CRM Software:

There are many CRM Softwares/Tools that are available. You can choose by searching one of the best Constituent Relationship Management system/tool on the internet (In my next article I will be exploring options about the Top tools that are available for your non profit organization). You can use any CRM software that suits you the best, here some common features that mostly all the CRM softwares provide to you and make your programs more manageable. They are:

Communication Component:
One of the primary feature that a CRM software is used for, Effective Communication. Some highlights of this are: Customized Communication, target constituent selection, through emails/reporting/letters, communication tracking.

Management of Contacts of your Non Profit:
It also helps you in managing and tracking your contacts within the organization and volunteers as well. They help in tracking several things like donors, volunteers, members and other prospects related to corporates. It also takes care of recruitment and managing it as well.

Generating Reports for Analysis:
This help you getting reports for the work that has been done in the constituent and analyze the data related to that. You can also get your reports in the type of templates that you like. You can also acquire reports in multi-screen formats, volunteer contribution analysis, customized  output reports, yearly statements, advanced data analysis and more.

Generalized Basic Features:
These are some features that are mostly used by all the CRM softwares that are available like: campaign and proposals tracking, setting reminders, user-defined fields, automation for calculation and data-entry.

CRM for non profits can prove to be very effective and help you in achieving your desired goals. They help in managing your non profit organization in many ways like improving communication, tracking progress, planning strategies, maintaining reports and many other things. There are many tools that are available for CRM and one has to choose the best for their organization. In my next blog i will guide you with the best CRM softwares that are available, this will help you in choosing the best one to suit your needs.


Source: http://www.tekritisoftware.com/crm-for-non-profits

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